Reputation Town

Canucks vs Bruce, Tim Horton’s class action donut and Loblaw’s awkward authenticity

This week, John and Warren ramble on about the mishandling of the Bruce Boudreau firing in the NHL, Tim Horton's responding to a class action lawsuit about privacy violations by offering customers a coffee and a donut and Loblaws, the self-confessed 'face of food inflation', making an awkward attempt at authenticity on Twitter.

Prince Harry’s book, Bell’s mental health switcheroo, VIA’s slow response and more

This week, we John and Warren touch on a number of stories with reputational implications, including Prince Harry's book, Bell's decision to change the structure of its annual mental health initiative, VIA Rail's very slow communications response to its recent operational woes during a major winter storm and a story about someone who may have bought and deleted the online archive of a community newspaper in order to delete negative media coverage about himself. As always, thanks for listening! 

Molly McPherson joins us to talk algorithms, Sobeys, crypto and Elon/Twitter

This week, we're fortunate to have Molly McPherson join us to chat about some notable crisis management stories of the week. Molly shared her own story about being pulled into a social media kerfuffle and how she handled it. We also talked about the silence from grocery chain Sobeys while it deal with an ongoing data breach, the reputation elements of this week's crypto flameout and, of course, the ongoing controversy around Elon Musk's takeover of Twitter and some of the related business moves. Thanks for listening and we hope you enjoy this episode! 

Hockey Canada crisis analysis with the Friday roundtable

We're very fortunate this week to have an exceptional panel of crisis communicators with us to break down the Hockey Canada scandal. Joining John and Warren this week are Alberta-based media trainer Grant Ainsley, Alberta-based crisis expert Shawna Bruce and US-based crisis expert podcast host and TikTok celeb Molly McPherson. We hope you enjoy this conversation!

Day 12 for Bell Media, Andrew Tate, the Partying PM, and Marnie McBean’s stand

PR and crisis response expert Molly McPherson joins us this week to discuss five stories in the media, including the latest developments in the Lisa LaFlamme termination, the rapid rise and cancellation of Andrew Tate, Finnish PM Sanna Marin's response re: the leaked partying video, Rogers' heavily redacted report and Canadian Olympic gold medalist Marnie McBean's stand re: Hockey Canada.

Lisa LaFlamme vs Bell Media, the Crying CEO and Dan Price

In this episode, we look at three recent stories through the lens of public relations and reputation management: The CEO who posted a crying selfie after firing two employees, the serious allegations against Dan Price and, of course, the media story that has dominated Canadian headlines this past week, the PR firestorm that Bell Media has found itself in after terminating the face of their nightly news broadcast, Lisa LaFlamme.

Rogers’ handling of the communications side of the recent service outage

In this episode, we do a bit of a deep dive into Rogers' handling of the communications elements of its recent, massive service outage. 

LIV Golf vs the PGA, TTC’s canned messaging and the Muzzo hospital naming controversy

Is an institution such as a university or hospital ever required to remove the name of a large donor from one of their buildings? Mackenzie Health found itself facing this question earlier this week. And as the battle between LIV Golf and the PGA heats up, what are the reputation implications for the various parties? In the wake of a troubling attack on the Toronto Transit System, John and Warren chat about the TTC's public statement and whether or not it hits the mark. And there's also a little feel-good story for all you animal lovers. 

Ontario election, Depp vs. Heard and the implications of ignoring media requests

In this episode, John and Warren talk about the media relations aspects of the recent Ontario election, the fallout from the Johnny Depp trial and the implications of companies that ignore media requests when there's a crisis taking place. Why do so many companies do it? Is it a smart call? And if not, what should they be doing instead?

CNN+, the Johnny Depp trial, Dolly Parton and Freshii’s virtual cashier

In this episode, Warren and John ramble about a few of the reputation management stories in the news these past few weeks, including the controversy around Freshii's new offshore, virtual cashier, short-lived CNN+, the reputational impacts of the Johnny Depp/Amber Heard defamation trial and Dolly Parton's impeccably cultivated reputation.